Ticketmaster’s German agency has told clients to check their bank statements after admitting that 66,000 credit card numbers and owner details have been hacked from its consumer database.
Kartenhaus, which the U.S. ticketing giant bought in November 2005, is still investigating how its online security could have been breached.
At the beginning of October it placed a note on its Web site that urged its customers to review their credit card statements for suspicious charges.
After discovering the problem, the U.S. ticketing giant is saying it acted as fast as it could.
It claims to have up-to-date figures that show the information theft affected most of those who bought their tickets online with a credit card between October 24, 2006, and September 30, 2007 – only a couple of days before it alerted customers.
At press time it wasn’t possible to get comment from Ticketmaster’s European hierarchy, although it’s believed to have agreed to have refund customers the cost of getting new credit cards.
It appears the problem only affects live music events. The Kartenhaus Web site says those who made credit card purchases for sporting events featuring Hertha BSC, HSV Handball, and Eisbären Berlin don’t have a problem.