Ticketmaster Suffers Customer Data Breach In U.K.

Ticketmaster U.K. has informed U.K. and international customers, excluding the U.S., that their payment data may have been compromised in a security breach that took place on Saturday, June 23.

– Ticketmaster.co.uk
The personal data of some 40,000 customers may have been compromised

The hack was caused through malicious software on a customer support product hosted by Inbenta Technologies, a company specialized in artificial intelligence and natural language processing products.

Inbenta’s product was running on Ticketmaster International, Ticketmaster U.K., GETMEIN! and TicketWeb websites.

Ticketmaster is contacting all potentially affected customers, and has set up a landing page explaining what happened:

“On Saturday, June 23, 2018, Ticketmaster U.K. identified malicious software on a customer support product hosted by Inbenta Technologies, an external third-party supplier to Ticketmaster.

“Less than five percent of our global customer base has been affected by this incident.”

According to the BBC, some 40,000 customers in the U.K. have been affected.

“As soon as we discovered the malicious software, we disabled the Inbenta product across all Ticketmaster websites,” the Ticketmaster statement continues.
 
“As a result of Inbenta’s product running on Ticketmaster International websites, some of our customers’ personal or payment information may have been accessed by an unknown third-party.
 
“We have notified all U.K. customers who have been affected and out of an abundance of caution, have also contacted all potentially impacted international customers who purchased, or attempted to purchase, tickets between September 2017 and June 23, 2018.

“No customers in North America have been affected.
 
“Forensic teams and security experts are working around the clock to understand how the data was compromised.
 
“We are working with relevant authorities, as well as credit card companies and banks.”

The website containing the statement also answers affected customers’ most pressing questions about the incident. All notified customers are asked to change their passwords, and Ticketmaster U.K. has offered them a free 12 month identity monitoring service with a leading provider.

Inbenta wasn’t available for comment at press time.