2026 Ticketing Star: Timmy Gorham

Timmy Gorham
Director of Ticketing
Big Night Entertainment

Timmy Gorham had always pictured himself working in radio, whether that was in sports broadcasting or as a DJ for a morning or late night radio show. He just wanted to “be on the radio and play music because music has meant a lot to me in my life,” he says. Though he ended up working in music, fate had other plans to get him there.

Gorham, who studied communications at Mount Ida College in Newton, Massachusetts, explains that when his internship at 105.7 WROR-FM came to an end, the program director “was basically like ‘we have nothing for you. Radio’s a dying medium but we can offer you a position with a company that we work with that’s opening up a new concert venue.’ I was 22 so why not, right?”

After being hired as a part-time ticket seller, by his second show at Showcase Live in Foxborough, Massachusetts, his boss was let go and he was asked if he wanted to become the box office manager.

Gorham says that, after working a few shifts, “I felt like it was meant to be. … I feel like it’s kind of a cliche thing to say when you work in the concert industry, but it was actually one of those things where I became addicted to knowing how it all worked so people can love concerts.”

He went on to be hired as an Event Support Specialist at Ticketmaster and his career journey continued as the Box Office Manager at House of Blues Boston and later managing the TD Garden box office. Gorham was named the box office manager at Big Night Entertainment Group’s 2,000-capacity Big Night Live in 2019 and by 2021 he had been promoted to his current role as the Director of Ticketing where he oversees ticketing operations across five concert halls and nightclubs, via multiple platforms – Ticketmaster and Posh – in the greater Boston area. Big Night Entertainment’s venues include Big Night Live, The Grand (700-capacity), Mémoire (650) and bsmnt (300). After closing Shrine nightclub at Foxwoods Resort Casino in 2025, Big Night will open a new venue at the Borgata in Atlantic City in the summer, which Gorham will also oversee.

Gorham, known as “Timmy Tickets” to the team at Big Night Live, acknowledges that overseeing five venue box offices is “quite the balancing act” but the challenge is also part of the fun.

“Every single day is different, which is why I love the concert industry so much,” he says. “Every venue is different. Every show is different. The tricky part is the multiple platforms, like on New Year’s Eve, we had one venue that would have some tickets on one platform and some on the other. So, the second one got close to selling out, I had to close tickets on another one and then open tickets on another one. It’s very tedious, very on the clock 24/7 [and] it took a while to get used to, but now I’m like a well-oiled machine knowing what I have to focus on.”

With some music fans opting to attend fewer shows a month, Gorham says the focus is less on how expensive the ticket is but about getting as many people in the room as possible. For Gorham, it’s all about being agile and flexible – “whether it’s a discount offer, a four-pack offer, a BOGO offer, whatever the case may be… It’s just understanding that not everyone wants to go on a Friday night anymore. But if we can entice them a little bit, that’s huge.”

Asked about lessons learned over his years working in live music, Gorham pointed to Live Nation’s Brianne Hill, who serves as the box office manager at Fenway Park, for teaching him about “the back end ticketing side of things to make my job more efficient.”

He added, “And then my boss from TD Garden, [Jen Rodgers, Sr. Director, Box Office and Ticket Operations] made sure that I was professional enough to get to where I am today. Coming in to House of Blues, I was maybe 30 years old. And what kid is mature enough to run a venue of that size? … Just letting it be. Realizing that the booker’s not doing this to piss you off (laughs). Sometimes you just have to take something on the chin, accept it, and move on. And if you have a question, don’t be afraid to reach out.”

Gorham made sure to praise his staff, noting, “I’m not who I am without my staff. We’ve won three straight box office teams of the year at the Boston Music Awards, which were voted on by our peers and friends and family. They have to deal with me every day so they deserve at least a little bit of a shout out.”