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Ticketing Disability At Red Rocks
The situation is not uncommon. The American Disabilities Act precludes a company from verifying a person’s disability, so Ticketmaster, for instance, cannot ask for proof when someone buys a ticket
Still, most venues have seats for the disabled scattered around the floor so the concerns are manageable. Not so at Red Rocks.
“Red Rocks is funny because it’s an amphitheatre in the middle of a mountain, and the disabled almost have to be in the first row,” AEG Live Rocky Mountain’s Chuck Morris told Pollstar. “It makes it even more enticing for bad people and scalpers to grab tickets. You can’t go up those steps. God created that place. It’s hard to do anything about that.”
The only other seats available to the disabled are Row 70, the very back of the shed.
The issue became local news when resident Matt Feeney, confined to a wheelchair, tried to buy String Cheese Incident tickets only to find them gobbled up immediately. He soon found disabled-seating tickets being sold on StubHub to able-bodied persons for four times the face value.
“When someone does that, they’re taking a seat from the person it was intended for,” Feeney told CBS4. “When someone is out there buying up these seats and reselling them at a profit at someone else’s expense, there’s something wrong with that.”
“The real problem is people with no conscience will buy handicapped seats,” Morris said. “And scalpers will get a hold of them and resell them. Some ADA rules are great but sometimes in trying to protect, it presents a problem.”
“It’s hard to do anything about that. I can’t come up with a solution.”