Jody Chiang Aftermath

With something like 180,000 people accessing the Kham Ticket website simultaneously, the site crashed and never quite recovered, forcing Kham and the promoters to come up with ad-hoc methods that pleased no one.

A competitor of Kham’s that mostly deals with indie acts told Blow that Kham’s mistake was not expecting the surge in demand, probably due to laziness because it would have required a considerable expenditure of time and resources to make sure the system would be able to handle such surges.

Had Kham been prepared, they could have at least explained to fans who weren’t able to access the system why it wasn’t working, but as it played out fans knew nothing and just became more frustrated as sales resumed but at a much slower pace. Another ticketing service called tixCraft told Blow that something similar happened several years ago and instead of trying to make excuses they simply halted sales for two days – the time required to repair the system – during which they explained exactly what they were doing and how they would proceed in the future.

In order to “ensure fairness,” they invalidated all the tickets sold on the day of the crash.