Trouble In Toronto

A second Toronto show in as many Saturdays was marred by glitches that angered fans. The latest, in which security personnel allegedly denied ticketholders entry to the GA floor at an Oct. 24 Zedd concert, resulted in an artist apology via Twitter.

Photo: aLIVE Coverage
"Lights All Night," Kay Bailey Hutchison Convention Center, Dallas, TX

Seattle-based EDM website reports that security turned away many ticketholders to the GA section because it was “at capacity,” suggesting it was oversold.

Some were reportedly offered seats in the stands or in the wheelchair-accessible section “only if [Zedd’s] management team allowed it.”

One fan reportedly contacted Zedd via Twitter inquiring about the wheelchair-accessible spots. Others used social media to demand refunds and otherwise complained to Embrace Presents, the concert promoter.

Zedd apologized for the incident, again via Twitter, before taking the stage. Embrace also apologized via Facebook, saying “floor tickets were subject to capacity.”

The previous Saturday, Embrace came under fire for an incident during a Disclosure show at , when hundreds of people reportedly lined up to retrieve belongings from a coat check only to find they’d been stolen or misplaced.

Cell phone video from the venue showed a melee of upset fans overrunning barriers to the coat check area. “We are sorry for any inconvenience that some of our patrons experienced,” Embrace events amanger Jacqueline Wilson told the Toronto Star in a statement. “We are working closely with the coat check provider to resolve this situation.” Embrace did not respond to a request for comment from Pollstar.