Tomorrowland Customer Data Reportedly Stolen In Paylogic Hack

Tomorrowland – Tomorrowland
The festival welcomes 400,000 guests over two weekends

A group of hackers has reportedly stolen data from some 64,000 festivalgoers that attended the 2014 edition of iconic EDM festival Tomorrowland in Belgium. According to Belgian daily newspaper De Standaard, the hackers attacked Paylogic, the festival’s ticket company of choice, last week.

Tomorrowland press coordinator Debby Wilmsen told the paper that the operators of Paylogic’s ticketing system noticed unusual activity on an outdated system.

It turned out that hackers had stolen old customer data pertaining to Tomorrowland 2014, the year the festival went completely cashless for the first time.

“The affected server was taken offline immediately. When we were informed about this by Paylogic, we immediately informed the Belgian privacy commission. We then decided to send an email to all affected visitors to inform them,” Wilmsen said.

She emphasized that no sensitive data was stolen, only names, email addresses, gender, age and postal code. Payment details, passwords and the full addresses of users were not compromised.

A spokesperson for Paylogic, which  just got acquired by Vivendi/See Tickets, said: “We have taken all necessary actions to rule out the existence of other old scan files. We also continue to invest in the security of our system. This incident affects only Tomorrowland 2014 visitors and not our other customers.” 

Wilmsen urged Tomorrowland fans to be vigilant when receiving e-mails about ticket sales, promotions or other addressees that did not come from official Paylogic or Tomorrowland communication channels.

“All communication from Tomorrowland is led by tomorrowland.com. Links to Tomorrowland ticket sales can only be found via my.tomorrowland.com or official travel partners,” she explained.

Pollstar has requested additional information on the hack from Wilmsen, Paylogic and See Tickets.