Live Nation’s Ticket Relief Plan Microsite Details Refund Info
Live Nation has unveiled a new microsite to detail its Ticket Relief Plan for offering refunds or credit for canceled or postponed shows.
Beginning May 1 Live Nation will automatically issue refunds for canceled shows. If the event was at a Live Nation venue fans opt instead to receive a credit worth 150% of the ticket’s original value. For each instance a fan opts for the credit Live Nation will donate a ticket to healthcare workers as a part of its Hero Nation program.
For rescheduled shows fans will be provided a ticket for the new date and, if they want a refund, must request one within 30 days of receiving the new date.
The list of Live Nation venues participating in the credit program is massive, including House of Blues and Fillmore venues across the country. The site also contains a FAQ section that clarifies information on how healthcare workers can obtain tickets through the Hero Nation program will be provided in the coming weeks and shows canceled before May 1 are not eligible for the credit program.
Fans concerned about the status of specific events can check livenation.com/eventstatus.
Ticketing companies have been coming under fire en masse after multiple marketplaces, most notably StubHub, announced only coupons would be available for canceled events, as opposed to refunds.
Ticketmaster, as the largest North American ticketing platform (and a part of Live Nation Entertainment), has provided the largest target for public ire as countless ticketholders have waited for information about how they can get money for their tickets. The hubbub about refunds reached the ears of U.S Reps Bill Pascrell, Jr. (D-NJ-09) and Katie Porter (D-CA-45), who wrote a scathing letter to Ticketmaster President Amy Howe and Live Nation President Michael Rapino.
Ticketmaster President Jared Smith responded to representatives Pascrell and Porter on behalf of Rapino and Howe.