Lost Lands Addresses LYTE Shutdown, Promises Fans Money Owed

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Update: Organizers of Lost Lands have filed a lawsuit against LYTE in Los Angeles court while organizers of Chicago’s North Coast Music Festival have filed their own suit in New York court, Billboard reported earlier this week.

Previously: Lost Lands, the annual bass music-driven festival run by Excision that takes place in Legend Valley, Ohio, has promised to reimburse fans who did not receive a payout from the now-defunct ticketing platform LYTE.

READ: Lyte Website Down, Industry Sources Fear Trouble For Ticketing Service

“Many festivals have used LYTE as a resale platform over the years and are now affected by this extremely frustrating and disappointing situation,” the festival said in a statement issued on social media. “Most importantly, some fans are stuck in limbo as their money is being held by the company which has ceased operations. While LYTE has gone silent, we want to do whatever we can to take care of our community. We have created a solution that we hope will help anyone who is awaiting payment from LYTE, regardless of it coming at a very high cost to us.”

Fans can submit a claim to the festival proving what they are owed from LYTE. Once all claims are submitted, the festival will need until Nov. 6 to review and verify. Once all the claims are verified, Lost Lands promises fans they will receive a payment for the verified amount by Nov. 20. Fans can reach out to tickets@lostlandsfestival.com in order to receive a form to file the claim. The window to submit claims ends on Oct. 9.

“We hope this will be received as a gesture of goodwill from us to our community, who we want to support through this situation,” the festival said.

Lost Lands recently wrapped up this year’s annual event, which took place Sept. 20 to 22. This year featured closing sets from Excision (Friday and Sunday) and Zeds Dead (Saturday). Subtronics, DJ Snake, Wooli, Mersiv, Inzo, Apashe, Deathpact, Levity, Level Up and more performed throughout the weekend.

LYTE’s website went down on Friday, Sept. 13, with Pollstar receiving multiple tips suggesting the ticketing service faced serious problems rather than a tech glitch. The platform has also been used by festivals including BottleRock Napa Valley, Baja Beach Fest and Mad Cool.